Return policy & withdrawal form
The German text is the legally binding version. Please get in touch with any questions before ordering.
A: Cancellation policy: Right of withdrawal
You have the right to cancel contracts for purchases of goods within 14 days without stating reasons. The revocation period of 14 days begins from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.
You must inform us in written form in a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. Send to STILL garments Elke Fiebig, Greifswalder Str. 29, 10405 Berlin, Email: contact (at) stillgarments.com. Below you find a form you are free to use to make your statement of cancellation. Your statement needs to be send within the revocation period of 14 days.
Consequences of revocation
If you revoke this contract, you will be reimbursed for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notice of your revocation of this agreement.
In making the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement; it will suffice that you dispatch the goods before the expiry of the 14-day period.
You have to cover the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Information on digital products
Your right of withdrawal expires prematurely if the contract has been fully fulfilled and you have expressly consented to this / you have initiated this yourself, for example when downloading a digital product.
(1) Goods that were customized for you are exempt from our return policy, as well as sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
(2) Please avoid damaging or contaminating the goods. Textiles should be returned in original condition, with tags still attached, not cut, washed or worn. If possible use the original packaging to return the goods. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
(3) Please do not return the goods to us freight collect.
(4)Please note that the aforementioned numbers (2)-(3) are not a prerequisite for the effective exercise of the right of withdrawal.
B: Revocation form
If you want to cancel the contract, please fill out this form and send it back.
STILL garments Elke Fiebig
Greifswalder Str. 29
E-Mail: contact (at) stillgarments.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on(*) ____________ / received on (*) __________________
Name of consumer
Address of consumer
Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as appropriate